![]() ![]() If you’re still having the same problem, it would be best for you to continue working with us over the phone to expedite the process. Open the Sonos app and connect to your existing system. Click the link to download the updated Windows PC controller - ģ. Uninstall the Sonos app from your Windows PC.Ģ. If you have performed the steps above and you're still having the same issue, please proceed to the next troubleshooting steps:ġ. Did you try to reset the Sonos app from your computer? In the Sonos app > Settings > App Preferences > Reset App Have you tried force closing the Sonos app and re-open it?Ģ. Let me help you out.įirst, I'd like to ask some questions to isolate the issue so we can create a path towards resolution.ġ. I appreciate you for bringing this concern to us as well as the steps that you have performed. Hi you for reaching out to us, and welcome to the Sonos community.
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